Last Updated: 2026/09/12
Company Registration Information
- Company Name: 随州市轻夭商贸有限公司
- Legal Representative:陈弘文
- Phone: +86 16292182874
- Email: service@mail.tvyzacl.com
- Date of Establishment: 2026-03-16
- Unified Social Credit Code:91421302MAK7K26E72
- Company Address: 湖北省随州市曾都区东城街道天后宫壕东巷6号
Welcome to tvyzacl. We strive to ensure that your shopping experience is seamless from the moment you place an order until it reaches your doorstep. This shipping and delivery policy outlines our procedures, timeframes, and responsibilities for delivering products across the United States.
Order Processing
- Order Confirmation:Once an order is placed, you will receive a confirmation email with order details and tracking information as soon as your package ships.
- Processing Time:Orders are processed within 1-2 business days. Please note that processing times may vary during peak seasons or promotional events.
Shipping Details
- Delivery Timeframe:Our estimated delivery time is between 12-15 business days, depending on the destination and any unforeseen delays due to carrier schedules.
- Free Shipping:We offer free shipping on all products shipped within the continental United States. Shipments to Alaska/Hawaii, U.S. Protectorates, APO/FPO, and P.O. boxes are not eligible for free shipping.
- Partner Carriers:We partner with USPS, Uniuni, GOFO Express, and Easy to ensure reliable delivery of your orders.
Shipping Overview Table
| Aspect | Description |
|---|---|
| Processing Time | 1-2 business days |
| Estimated Delivery | 12-15 business days |
| Free Shipping Area | Continental U.S., excluding certain areas |
| Partner Carriers | USPS, Uniuni, GOFO Express, Easy |
Delivery Policies
- Address Accuracy:It is the customer's responsibility to provide accurate shipping details. We are not liable for delayed deliveries resulting from incorrect addresses.
- Tracking Information:Upon dispatch, tracking information will be provided to monitor the shipment status. You can track your order through the carrier's website using the provided tracking number.
- Customs and Duties:For international shipments, customs duties and taxes are the responsibility of the buyer. Customers are advised to check with their local customs office for potential charges.
Returns and Issues
- Damage or Loss:If your package arrives damaged or is lost in transit, please contact us immediately at service@mail.tvyzacl.com or call +86 16292182874 for assistance.
- Returns:Our return policy allows for returns within 14 days of receipt. Refer to our return policy for more detailed instructions.
Contact Us
For questions regarding shipping and delivery, please reach out to our customer service team:
- Phone: +86 16292182874
- Email: service@mail.tvyzacl.com
- Business Hours: Monday to Sunday, 9:00 a.m. – 12:00 a.m.
Thank you for choosing tvyzacl. We are dedicated to providing you with efficient and reliable shipping services.
