Last Updated: 2026/09/12
Company Registration Information
- Company Name: 随州市轻夭商贸有限公司
- Legal Representative:陈弘文
- Phone: +86 16292182874
- Email: service@mail.tvyzacl.com
- Date of Establishment: 2026-03-16
- Unified Social Credit Code:91421302MAK7K26E72
- Company Address: 湖北省随州市曾都区东城街道天后宫壕东巷6号
Welcome to tvyzacl. We strive to make your shopping experience as smooth and enjoyable as possible. Below is a list of frequently asked questions that address common concerns and provide detailed information about our store policies.
General Questions
- What is the order processing time?Orders are typically processed within 1-2 business days.
- How long does delivery take?Delivery usually takes between 12-15 business days, depending on the destination and carriers' schedules.
- What should I do if my order is delayed?If your order has not arrived within the estimated timeframe, please contact us at service@mail.tvyzacl.com or call +86 16292182874 for assistance.
Shipping and Returns
- Is shipping free?Yes, we offer free shipping for all products within the continental United States, excluding Alaska/Hawaii, U.S. Protectorates, APO/FPO, and P.O. boxes.
- Which carriers do you use for shipping?Our partner carriers include USPS, Uniuni, GOFO Express, and Easy.
- What is your return policy?Items can be returned or exchanged within 14 days of receipt. Please ensure they are in original condition and packaging.
- How long does it take to receive a refund?Refunds are processed within 7 business days after approval and will be issued to the original payment method.
Quick Reference Table for Policies
| Topic | Details |
|---|---|
| Order Processing | 1-2 business days |
| Delivery Timeframe | 12-15 business days |
| Return/Exchange Period | Within 14 days of receipt |
| Refund Processing | 7 business days after approval |
Payment Methods
- What payment methods do you accept?We accept Visa, MasterCard, American Express, Klarna,Afterpay and PayPal.
- Is my payment information secure?Yes, our website uses SSL encryption to protect your payment information during transmission.
Additional Information
- Are there any taxes or customs duties?Buyers are responsible for any applicable customs duties and taxes.
- How can I contact customer service?Our customer service team is available Monday to Sunday, 9:00 a.m. – 12:00 a.m. You can reach us by phone at +86 16292182874 or email us at service@mail.tvyzacl.com.
Contact Us
If your question is not addressed here or if you need further assistance, please feel free to contact our customer service team:
- Phone: +86 16292182874
- Email: service@mail.tvyzacl.com
- Business Hours: Monday to Sunday, 9:00 a.m. – 12:00 a.m.
Thank you for choosing tvyzacl. We are committed to providing excellent customer service and support.
